Ticket Management
Technical Leader
April 2024 - November 2024
Customer
PT Padepokan Tujuh Sembilan
Description
Ticket Management is a web application enabling talents of Padepokan Tujuh Sembilan, especially those working onsite at clients, to report technical and non-technical issues. The system provides role-based features for talents, admins, and technicians, ensuring effective issue reporting and resolution. The application was developed to improve internal operations and communication between teams.
Responsibilities
- • Led the frontend development team, ensuring smooth collaboration with backend developers and project managers
- • Guided the setup of Progressive Web Application (PWA) using Next-PWA
- • Reviewed and integrated API endpoints from the backend team
- • Performed code reviews, debugging, and bug fixes to maintain quality and stability
- • Coordinated team adaptation to new company policies and managed member transitions during development
Key Achievements
Progressive Web Application (PWA) Role-Based Access Frontend Architecture