Ticket Management
Technical Leader
April 2024 - November 2024
Customer
PT Padepokan Tujuh Sembilan
Description
Ticket Management is a web application enabling talents of Padepokan Tujuh Sembilan, especially those working onsite at clients, to report technical and non-technical issues. The system provides role-based features for talents, admins, and technicians, ensuring effective issue reporting and resolution. The application was developed to improve internal operations and communication between teams.
Technologies Used
Next.js JavaScript Spring Boot Java PostgreSQL
Responsibilities
- • Led the frontend development team, ensuring smooth collaboration with backend developers and project managers
- • Guided the setup of Progressive Web Application (PWA) using Next-PWA
- • Reviewed and integrated API endpoints from the backend team
- • Performed code reviews, debugging, and bug fixes to maintain quality and stability
- • Coordinated team adaptation to new company policies and managed member transitions during development
Key Achievements
Progressive Web Application (PWA) Role-Based Access Frontend Architecture